- cross-posted to:
- tech@kbin.social
- cross-posted to:
- tech@kbin.social
I know we already got another thread about this topic, but I wanted to highlight the stance of home assistant for this topic.
I really don’t see how you can argue with this post. Well, I can, but I really don’t want to think about it.
I feel that at the very least, the customer in that case should be entitled to a complete refund of the product, regardless of whether they bought it 5 days or 5 years ago and regardless of the condition their device is in.
This should at least give some incentive to companies to not perform such sweeping changes to their terms of service and if they do, the customer can more easily remove themselves from the lock-in without taking a financial hit.