End to end travel time is the biggest drawback of public transportation. Getting from my city to the next major city is an 8 min train ride or a 20 min drive. But getting from my home to my friends in that city is easily twice as fast by car.
It’s a huge problem. If you live next to the train station and like to go to a pub right next to your destination’s train station, all is well. But for those who like to visit friends instead of going to the nearest pub, public transportation just kinda falls apart.
My wife wanted to pick up our dog that was staying with me at a friend’s place before coming home from work. Because the friend lives a little bit outside of the major city it would have been a 2h20m train ride for the whole trip. Or 30 min by car.
Report the problem and if they don’t believe you or are unwilling to act, leave. Either way, start looking for a new job right away in case things don’t go your way.