Linux works well if you need something to function as a tool, be it a NAS, network appliance, server, etc. You can setup it up with the small subset of things you need it to do and trust it’ll just run without further interference.

When it comes to a consumer device, it fails the “just works” criteria much harder the OSX or Windows. Software tends to be maintained by an army of unpaid volunteers passionate about their specific use case with a lot of infighting around how things get done. Such functionality is often developed by people with such a warped idea of usability that they consider VIM to be the ideal, modern, text editor. This is a piece of software that started life in the mainframe days, where input lag was measured in seconds rather the milliseconds, in order to minimize number of keystrokes, no matter how convoluted. This leads to multitudes of forks of functionality with subtly differing functionality often with terrible UI and UX catered to the developer’s specific workflow.

Whenever a lay persons asks how to get started with Linux, they get sent down a rabbit hole of dozens of distros, majority of which are just some variant of Ubuntu, with no clear indication of what’s different as they all just describe themselves as the ultimate beginner distro. With the paralysis of choice, they can pick one at random and hope it’ll work with their hardware without issue, spend hours figuring out the nitty-gritty differences and compatibility issues, or just give up and keep using what they already know.