I am a documentation writer at my day job. I spend an obscene amount of time writing and rewriting support materials for our software to make sure the instructions are as clean as possible. The end users of the software are busy doctors and nurses so I get why they dont have time to read and just want quick answers from our support team. I get that.

What I dont forgive is how many times the support team will complain to me that a scenario or a feature isnt in the documentation, despite me bolding, bullet listing, and highlighting THE EXACT THING THEY ARE COMPLAINING ABOUT. I usually relink it to them and screenshot the relevant section.

People. Do. Not. Read.

I was never a hardcore Reddit user, just a casual scroller, and I have to say, with the Connect android app and after subscribing to a few communities, my experience has largely been the same. It’ll be better when/if more people migrate over I feel like, but in terms of the actual experience, it’s already slightly improved from Reddit.

Other than the occasional bugs, but anything getting stress tested is going to experience growing pains, and it’s kind of charming. Like, new mmo launch charming. :D