because no one follows the damn guide and “scrum” is done so managers can claim the company can work “agile”, because customers dont want “not agile”, customers also dont want to participate in the way it would be necessary for a project thats supposed to follow the scrum guide. that also sounded good for people looking for a new job so hr wants to put that into job descriptions and now everything is scrum and agile and i still have to sneak in refactorings or have to fight to get time to work on our fricking ci pipeline or need to conspire with QA to get them time to work on test automation, because screw the notion that decisions should be done by the people doing the work.
screw “scrum”, and the word “agile” should never have been taught to anyone claiming to be a “manager”, we don’t need managers we need people helping us getting the tools we need and trust that what we do, we do to deliver better solutions and helping us to fascilate constructive exchanges with customers.
“logs show a reoccuring error in layer 8 everytime a subset of users engages with the system, reassigning this to the service desk to gather more information.”
i’ve read that on real ticket, i’ve laughed about it. it also makes me glad that i don’t do customer support, i don’t have the patience to keep explaining the same people that they keep doing something wrong and i lack the diplomacy skills to engage with devs that believe to be infallible and pretend that bug reports are personal insults against them.